Have a question? You may be able to find the answer below.
Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £550 for 7 months at £122.43 per month. Total repayment of £857.02. Interest: £307.02. Interest rate: 150% pa (fixed). 313.1% APR Representative.
25 April 2022 - Statement from the Joint Administrators of CashEuroNet UK, LLC in respect of the intended distribution to unsecured creditors (including redress creditors)
The Joint Administrators have declared a first and final dividend of 53.5p in the £. This has been communicated to all customers with an accepted claim on 25 April 2022 and payment of the dividend will be completed within a two-week period thereafter. Please note that the dividend you will receive will be smaller than your claim amount.
No. The Online Claims Portal closed on 14 February 2021.
Customers are not able to submit a claim after 14 February 2021.
The window for submitting an unaffordability/redress complaint has now closed.
Emails that you receive will be from a "@casheuronetuk.co.uk" or "@mail.casheuronetuk.co.uk", or "@uk.gt.com" email address. If in doubt, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
No, following CashEuroNet entering administration, the Financial Ombudsman Service has passed all outstanding and any new complaints/claims to the Joint Administrators for consideration.
No, the FSCS does not cover claims under consumer credit agreements. See https://www.fca.org.uk/publication/consultation/cp16-42.pdf
All assessment outcomes have now been sent out to customers. Please check your inbox.
If you have any questions, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
If your claim is agreed, you have been given an “Accepted claim value”.
It is important to note that the payment you receive will be considerably smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.
Your claim/loan(s) has been assessed against a number of different affordability criteria held on CashEuroNet’s systems. The assessment tool has considered (but not limited to) the following:
Your assessment email will provide sufficient information for you to understand how your claim has been calculated.
Please note that any loans that have been previously compensated have not been re-assessed by the Joint Administrators.
Yes, it is our intention to do so, albeit given the number of claims we are expecting to receive this may take a number of months after you have received your assessment.
Yes, statutory interest has been added to your claim at 8% up to the date of the administration (25 October 2019).
The claim is based on the claim assessment previously sent to you. It is now too late to appeal your claim. Customers were given 21 days to respond with evidence from the date of their assessment. This timeframe has now lapsed for all customers.
The Joint Administrators have declared a first and final dividend of 53.5p in the £. This has been communicated to all successful creditors on 25 April 2022 and payment of the dividend will be received within two weeks. Please note that the dividend you will receive will be smaller than your claim amount.
A dividend is the name given to the payment of funds to creditors once assets have been realised. The claims of all unsecured creditors rank equally, and therefore all unsecured creditors will receive the same pence in the £ in respect of their claim.
Any payment to successful claimants will in the first instance be paid to the most up-to-date bank account the customer has provided to CashEuroNet UK, LLC.
Please be aware, if your claim is successful, the payment you receive will be smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.
IMPORTANT NOTICE TO CMCS:
It is important to note that under the Insolvency Act and Rules, if we have not received direct instructions from your client requesting that payment be made to you, we cannot direct any dividend payments to you, regardless of the terms of the Letter of Authority.
Please be aware, if your claim is successful, the payment you receive will be smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.
It is now too late to update your banking details. If the payment is returned by your bank, the Joint Administrators will issue a cheque. If your details have changed, please inform us and a cheque will be issued. However, please note that this is a manual process, and your dividend payment could be delayed by a number of weeks.
If your claim has been accepted, we may be required by law to withhold 20% tax from the dividend payment amount which relates to the 8% statutory interest element of your claim. This will be detailed in your dividend email.
Further information can be found here:
https://www.gov.uk/hmrc-internal-manuals/savings-and-investment-manual/saim9115
If you have any further questions on this, you should seek independent tax advice.
For any information in relation to your existing claim, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
The deadline for submitting a claim has now closed.
Do not give details of your claim to anyone who approaches you, alleging that he or she works for Grant Thornton or CashEuroNet, or otherwise.
If you do require assistance or are unsure as to the validity of any correspondence you have received, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
Yes. The Joint Administrators have sold various customer accounts to a third-party debt purchaser, Lantern.
Legal and beneficial title of all loans sold will belong to the debt purchaser.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
Customers will be contacted directly by Lantern if their loan has been sold.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
The Joint Administrators have sold various customer accounts to a third-party debt purchaser, Lantern.
Legal and beneficial title of all loans sold will belong to the debt purchaser.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
Customers should contact Lantern by email on customerservice@lanternuk.com or phone at 0113 887 6876. Opening hours are Monday to Friday 8am to 7pm and Saturday from 9am to 2pm. They are closed on Sunday.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
No. Certain customer accounts have not been sold. The Joint Administrators will communicate to these customers on the status of their loan in due course.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
Following the execution of the debt sale, the Joint Administrators will be commencing a wind-down of the operations, including all collection activity.
The Company ceased collections on 23 August 2021 and we are now unable to accept any customer loan repayments.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
The Joint Administrators are unable to provide further lending from the date of the administration appointment.
If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.
Please contact the CashEuroNet Customer Support Team on 0800 0163 250.