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Chris Laverty, Trevor OSullivan and Andrew Charters of Grant Thornton UK LLP were appointed as joint administrators of CashEuroNet UK LLC on 25 October 2019.
If you receive any requests to make payment to any other bank accounts, please inform our Customer Support team immediately on 0800 056 1515 for QuickQuid or 0800 210 0923 for On Stride Financial (formerly Pounds to Pocket).
For more information visit https://casheuronetukadministration.grantthornton.co.uk/
Please remember, never give personal information or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.
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The recent spread of the Coronavirus has unfortunately affected our contact center and call wait times may be impacted. You can log in to make a payment and update your account information online. Please refer to our FAQ page for further information. Please email us at customersupport@onstride.co.uk.
On Stride Financial is no longer accepting applications for new or existing customers.

Frequently Asked Questions

Have a question? You may be able to find the answer below.

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £550 for 7 months at £122.43 per month. Total repayment of £857.02. Interest: £307.02. Interest rate: 150% pa (fixed). 313.1% APR Representative.

Glossary

Glossary

  • General
  • Claim Outcome
  • Customer Safety
  • Debt Sale
  • Other Collections

General

UPDATE

25 April 2022 - Statement from the Joint Administrators of CashEuroNet UK, LLC in respect of the intended distribution to unsecured creditors (including redress creditors)

The Joint Administrators have declared a first and final dividend of 53.5p in the £. This has been communicated to all customers with an accepted claim on 25 April 2022 and payment of the dividend will be completed within a two-week period thereafter. Please note that the dividend you will receive will be smaller than your claim amount.

Am I eligible to make a claim?

No. The Online Claims Portal closed on 14 February 2021.

Customers are not able to submit a claim after 14 February 2021.

If I believe I have been treated unfairly and am owed some money, i.e. I have a complaint, what should I do?

The window for submitting an unaffordability/redress complaint has now closed.

How will I know it is CashEuroNet contacting me?

Emails that you receive will be from a "@casheuronetuk.co.uk" or "@mail.casheuronetuk.co.uk", or "@uk.gt.com" email address. If in doubt, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Should I contact the Financial Ombudsman Service?

No, following CashEuroNet entering administration, the Financial Ombudsman Service has passed all outstanding and any new complaints/claims to the Joint Administrators for consideration.

Will the Financial Services Compensation Scheme (FSCS) pay my claim?

No, the FSCS does not cover claims under consumer credit agreements. See https://www.fca.org.uk/publication/consultation/cp16-42.pdf

Claim Outcome

When will I know if my claim has been assessed?

All assessment outcomes have now been sent out to customers. Please check your inbox.

If you have any questions, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

What does it mean if my claim is agreed?

If your claim is agreed, you have been given an “Accepted claim value”.

It is important to note that the payment you receive will be considerably smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.

How have you calculated the value of my claim?

Your claim/loan(s) has been assessed against a number of different affordability criteria held on CashEuroNet’s systems. The assessment tool has considered (but not limited to) the following:

  1. The customer’s loan value as a proportion of their reported income;
  2. The total time in loan, or number of loans to identify repeat borrowing without a significant break; and
  3. Additional affordability factors, e.g. payments in arrears of customer hardship

Your assessment email will provide sufficient information for you to understand how your claim has been calculated.

Please note that any loans that have been previously compensated have not been re-assessed by the Joint Administrators.

If my claim is agreed, will you remove the loans from my credit file?

Yes, it is our intention to do so, albeit given the number of claims we are expecting to receive this may take a number of months after you have received your assessment.

If my claim is agreed, will I receive interest on my claim?

Yes, statutory interest has been added to your claim at 8% up to the date of the administration (25 October 2019).

If my claim is agreed and I do not agree with how it has been valued i.e. the amount offered, what can I do?

The claim is based on the claim assessment previously sent to you. It is now too late to appeal your claim. Customers were given 21 days to respond with evidence from the date of their assessment. This timeframe has now lapsed for all customers.

If my claim is agreed, how much money will I receive?

The Joint Administrators have declared a first and final dividend of 53.5p in the £. This has been communicated to all successful creditors on 25 April 2022 and payment of the dividend will be received within two weeks. Please note that the dividend you will receive will be smaller than your claim amount.

What is a dividend?

A dividend is the name given to the payment of funds to creditors once assets have been realised. The claims of all unsecured creditors rank equally, and therefore all unsecured creditors will receive the same pence in the £ in respect of their claim.

Who will payments be made to?

Any payment to successful claimants will in the first instance be paid to the most up-to-date bank account the customer has provided to CashEuroNet UK, LLC.

Please be aware, if your claim is successful, the payment you receive will be smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.

IMPORTANT NOTICE TO CMCS:

It is important to note that under the Insolvency Act and Rules, if we have not received direct instructions from your client requesting that payment be made to you, we cannot direct any dividend payments to you, regardless of the terms of the Letter of Authority.

Please be aware, if your claim is successful, the payment you receive will be smaller than your accepted claim value. This is because the total value of all accepted claims received has significantly exceeded the money available to be shared out.

How do I update my personal or banking details?

It is now too late to update your banking details. If the payment is returned by your bank, the Joint Administrators will issue a cheque. If your details have changed, please inform us and a cheque will be issued. However, please note that this is a manual process, and your dividend payment could be delayed by a number of weeks.

What is the withholding tax charge element to my claim?

If your claim has been accepted, we may be required by law to withhold 20% tax from the dividend payment amount which relates to the 8% statutory interest element of your claim. This will be detailed in your dividend email.

Further information can be found here:
https://www.gov.uk/hmrc-internal-manuals/savings-and-investment-manual/saim9115

If you have any further questions on this, you should seek independent tax advice.

Who can I contact for an update on my claim?

For any information in relation to your existing claim, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Customer Safety

What should I do if I am approached by someone saying they work for CashEuroNet or Grant Thornton or the Joint Administrators and want to help me submit a claim?

The deadline for submitting a claim has now closed.

Do not give details of your claim to anyone who approaches you, alleging that he or she works for Grant Thornton or CashEuroNet, or otherwise.

If you do require assistance or are unsure as to the validity of any correspondence you have received, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Debt Sale

Have the Joint Administrators sold any customer loans?

Yes. The Joint Administrators have sold various customer accounts to a third-party debt purchaser, Lantern.

Legal and beneficial title of all loans sold will belong to the debt purchaser.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

How do I know if my loan has been sold?

Customers will be contacted directly by Lantern if their loan has been sold.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Who has my loan been sold to?

The Joint Administrators have sold various customer accounts to a third-party debt purchaser, Lantern.

Legal and beneficial title of all loans sold will belong to the debt purchaser.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

How can I contact Lantern?

Customers should contact Lantern by email on customerservice@lanternuk.com or phone at 0113 887 6876. Opening hours are Monday to Friday 8am to 7pm and Saturday from 9am to 2pm. They are closed on Sunday.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Have all loans been sold to Lantern?

No. Certain customer accounts have not been sold. The Joint Administrators will communicate to these customers on the status of their loan in due course.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Other Collections

What is happening to loans that have not been sold?

Following the execution of the debt sale, the Joint Administrators will be commencing a wind-down of the operations, including all collection activity.

The Company ceased collections on 23 August 2021 and we are now unable to accept any customer loan repayments.

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

Can I take out a new loan or add additional funds to my existing loan?

The Joint Administrators are unable to provide further lending from the date of the administration appointment.

How can I find out the current status and value of my loan?

If you are unsure or have any concerns, please contact the CashEuroNet Customer Support Team on 0800 0163 250.

I need to talk to someone about my loan or I have a question which is not answered here.

Please contact the CashEuroNet Customer Support Team on 0800 0163 250.

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Quickquid.co.uk ,  Onstride.co.uk  and  Poundstopocket.co.uk  are a trading style of CashEuroNet UK LLC (In Administration) (the Company). Registered in England and Wales. Registered Number: FC032279. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. Authorised and regulated by the Financial Conduct Authority under registration number 673738. The affairs, business and property of the Company are being managed by Chris Laverty, Trevor OSullivan and Andrew Charters, appointed as Joint Administrators on 25 October 2019. The Joint Administrators act as agents of the Company and without personal liability. Chris Laverty, Trevor OSullivan and Andrew Charters are authorised by the IPA to act as insolvency practitioners.