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Contact Us

Whether you have a question or comment, we'd love to hear from you.

Direct Telephone Numbers

Call free from landlines. Mobile phone companies may charge up to 40p per minute.
Customer Support
0800 210 0923
Repayment Support
0800 210 0925
Loan Processing
0800 210 0928

Address

On Stride Financial
PO Box 74347
London
EC1P 1YZ

Complaint Resolution Process

You can report complaints in reference to On Stride Financial loan products, policies or services orally or in writing. This can be done via email at support@onstride.co.uk, or via phone at 0800 210 0923. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute.

Upon receipt of your complaint, On Stride Financial will acknowledge the complaint within 5 business days and work to resolve the complaint as soon as possible. We will negotiate with you and work to come to a mutually agreeable solution.

We will send you our final response within 8 weeks of receiving your initial complaint. In this letter we will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.

You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a direct result of exceptional circumstances. We will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact FOS at:

Contact Details
Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk

Further details are also available here.

Media Enquiries

For press enquiries about On Stride Financial, please contact us via email at media@onstride.co.uk

Marketing Enquiries

For marketing enquiries about On Stride Financial, please contact us via email at marketing@onstride.co.uk