Chris Laverty, Trevor OSullivan and Andrew Charters of Grant Thornton UK LLP were appointed as joint administrators of CashEuroNet UK LLC on 25 October 2019.
If you receive any requests to make payment to any other bank accounts, please inform our Customer Support team immediately on 0800 056 1515 for QuickQuid or 0800 210 0923 for On Stride Financial (formerly Pounds to Pocket).
For more information visit https://casheuronetukadministration.grantthornton.co.uk/
Please remember, never give personal information or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.
The recent spread of the Coronavirus has unfortunately affected our contact center and call wait times may be impacted. You can log in to make a payment and update your account information online. Please refer to our FAQ page for further information. Please email us at customersupport@onstride.co.uk.
On Stride Financial is no longer accepting applications for new or existing customers.

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £550 for 7 months at £122.43 per month. Total repayment of £857.02. Interest: £307.02. Interest rate: 150% pa (fixed). 313.1% APR Representative.

Our Customer Support team is ready to assist you via phone or email.

Hours
Monday – Friday: 08:00 to 18:30
Saturday: 10:00 to 18:30
Sunday: CLOSED
Address
On Stride Financial
PO Box 74347
London
EC1P 1YZ

Direct Telephone Numbers

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Customer Support
0800 210 0923
Repayment Support
0800 210 0925
Phone

Complaint Resolution Process

You can report complaints in reference to OnStride Financial loan products, policies or services orally or in writing. This can be done via email at complaint@onstride.co.uk or via phone on 0800 210 0923. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute. The Administrators are working on an Online Claims Portal to make claiming for unaffordability quick and easy. We will let customers know once this Portal is live.

Online Dispute Resolution Platform

The European Commission has set up an online service to help customers who have a complaint about goods or services bought online from traders in the European Union. If you have a complaint and have not been able to get it resolved, and you applied online, you can complain through the online dispute resolution (ODR) platform.

Use the Online Dispute Resolution (ODR) Platform.

You may need the following information when you use the ODR Platform:
Our name: CashEuroNet UK, LLC
Our email: complaint@onstride.co.uk
Our website address: www.onstride.co.uk.

Complaints Publication Data

Firm Name: CashEuroNet UK, LLC
Period covered in this report: 1 January 2019 – 30 June 2019
Brands/trading names covered: On Stride Financial, QuickQuid, Pounds to Pocket
Product/Services grouping Consumer Credit Lending
Number of complaints opened 20,611
Number of complaints closed 17,291
Percentage closed within 3 days NA
Percentage closed after 3 days
but within 8 weeks		 NA
Percentage upheld 24.4%
Main cause of complaint opened NA

Additional Enquiries

Media Enquiries

For press enquiries about On Stride Financial, please contact us via email at media@onstride.co.uk

Marketing Enquiries

For marketing enquiries about On Stride Financial, please contact us via email at marketing@onstride.co.uk