Whether you have a question or comment, we'd love to hear from you.
Direct Telephone Numbers
- Customer Support
- 0800 210 0923
- Repayment Support
- 0800 210 0925
- Loan Processing
- 0800 210 0928
- Customer Support
AddressOn Stride Financial
483 Green Lanes
Complaint Resolution Process
You may report complaints in reference to On Stride Financial loan products, policies or services via email at email@example.com or via phone at 0800 210 0923 call free from landlines. Mobile phone companies may charge up to 40p per minute.
Upon receipt of your complaint, On Stride Financial will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it.
If you are not satisfied with our response, you may appeal the decision via email at firstname.lastname@example.org. We ask you to please state your objections to the previous decision and include any new evidence to be considered.
We will communicate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service foran independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you. If you decide to pursue this further course of action, you should contact the Financial Ombudsman Service within six months of receiving our final response.
For press enquiries about On Stride Financial, please contact us via email at email@example.com
For marketing enquiries about On Stride Financial, please contact us via email at firstname.lastname@example.org