On Stride Financial uses cookies to enhance your website experience.
Continued use of this site indicates that you agree to our use of cookies. Close

Contact Us

Whether you have a question or comment, we'd love to hear from you.

Direct Telephone Numbers

Call free from landlines. Mobile phone companies may charge up to 40p per minute.
Customer Support
0800 210 0923
Repayment Support
0800 210 0925
Loan Processing
0800 210 0928

Address

On Stride Financial
483 Green Lanes
London
N134BS

Complaint Resolution Process

You may report complaints in reference to On Stride Financial loan products, policies or services via email at support@onstride.co.uk or via phone at 0800 210 0923 call free from landlines. Mobile phone companies may charge up to 40p per minute.

Upon receipt of your complaint, On Stride Financial will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it.

If you are not satisfied with our response, you may appeal the decision via email at support@onstride.co.uk. We ask you to please state your objections to the previous decision and include any new evidence to be considered.

We will communicate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service foran independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you. If you decide to pursue this further course of action, you should contact the Financial Ombudsman Service within six months of receiving our final response.

Contact Details
Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk

Further details are also available here.

Media Enquiries

For press enquiries about On Stride Financial, please contact us via email at media@onstride.co.uk

Marketing Enquiries

For marketing enquiries about On Stride Financial, please contact us via email at marketing@onstride.co.uk